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Campus Tech News:

Friday, May 22, 2015, 3:49PM

Technology Services staff continue their work to address the file services issues we have been experiencing. This work is focused in two areas. Staff continues to work with Dell to resolve the issues with file server DASD1. Staff is also working to respond to requests to retrieve and restore data from DASD1 that is not available to users on DASD2. We are making positive progress in both these areas. Staff will continue work this weekend on these issues. We will update this messageif there is anything significant to report. In any case, we will provide an update Tuesday morning, May 26 with the current status of this work.

- The Help Desk will be closed on Monday, May 25th, in observance of Memorial Day -

Help Center

The help.fresnostate.edu site, in cooperation with Technology Innovations for Learning and Teaching (TILT), offers multiple channels of support and training for our students, faculty and staff to expedite technical support.

We also provide online support via our web based forms found here. Please be sure to contact us if you cannot find a solution on this web site.

Who do I contact for telephone support?

Help Desk Summer Hours: May 18th to August 7th
(Sat/Sun closed until August 23rd)

Fresno State faculty, staff, and students: (559) 278-5000
Monday - Friday 7:00 AM - 6 PM
Saturday CLOSED
Sunday CLOSED

Who is my technician?

For centrally supported services, call the help desk at 8-5000, or submit a General Work Order.

If you are unsure who to contact, feel free to contact the help desk, and we will help route your request.

Faculty/Staff IT Liaisons List

College or DivisionIT Liaison / ContactPhoneSubmit Ticket
Academic Affairs Offices Eileen Schlundt 85000Help Center
Admin Services Brian Beamer 85000Help Center
Advancement Eileen Schlundt 85000 Help Center
Agriculture Llarehn Wint 85000Help Center
Arts Humanities David Gaines 85000 Help Center
Athletics John Bopp 85000 Help Center
Auxiliary Corporations MIS HelpDesk 80820 assoctech@csufresno.edu
Business Jeff Solano 85000Help Center
Continuing and Global Education Manuel Serrano 80380 manuels@csufresno.edu
Education Manuel Serrano 80380 manuels@csufresno.edu
Engineering Larry Barnes 85000Help Center
Health Center Kelly O'Boylan 86721Help Center
Health and Human Services Glen Hunt 84202 Please call 84202
Library Kong Lee 85000Help Center
Science and Math Boon Mo 85000Help Center
Social Sciences Chris Cruz 85000 Help Center
Student Affairs Ty Cilluffo 85000Help Center
University High School Desktop Support 85000 Help Center

If you've gone through the normal process for assistance, and the way to get assistance is not working, please contact the ITS ombudsman Filomena Fagundes at 81889.

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