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Campus Tech News:

Tuesday, February 03, 2015, 9:03AM

Fresno State Faculty and Staff,

Beginning Monday Evening, February 2, Technology Services staff will be upgrading the software for all campus telephones. This maintenance is intended to correct the dial tone problem we have been experiencing. Updates will occur between 10 pm and 7 am and will be completed on all campus phones on or before Friday, February 6.

Please be aware that:
Beginning Monday afternoon, any phone that is unplugged and then reconnected to the network will automatically have its software upgraded. Should you need to unplug your phone to reestablish dial tone, please wait for the upgrade to complete (approx. 5 min) and do not unplug your phone again during that process.
Call logs stored in each phone will be cleared during the upgrade.
If you need emergency service and your campus phone does not have dial tone, please use your cell phone to cal 911. Please contact the Help Desk at 278.5000 if you have any problems or questions.

Thank you, Technology Services

Help Center

The help.fresnostate.edu site, in cooperation with Technology Innovations for Learning and Teaching (TILT), offers multiple channels of support and training for our students, faculty and staff to expedite technical support.

We also provide online support via our web based forms found here. Please be sure to contact us if you cannot find a solution on this web site.

Who do I contact for help if I am a Student?

Please call the Fresno State Student help desk at (559) 278-7000.

If you are a new student, click here to create your Fresno State email account.

Who do I contact for help if I am a faculty or staff?

For centrally supported services, call the help desk at 8-5000, or submit a General Work Order.

If you are unsure who to contact, feel free to contact the help desk, and we will help route your request.

College or DivisionIT Liaison / ContactPhoneSubmit Ticket
Academic Affairs Offices Eileen Schlundt 85000Help Center
Admin Services Brian Beamer 85000Help Center
Advancement Eileen Schlundt 85000 Help Center
Agriculture Llarehn Wint 85000Help Center
Arts Humanities David Gaines 85000 Help Center
Athletics John Bopp 85000 Help Center
Auxiliary Corporations MIS HelpDesk 80820 assoctech@csufresno.edu
Business Jeff Solano 85000Help Center
Continuing and Global Education Manuel Serrano 80380 manuels@csufresno.edu
Education Manuel Serrano 80380 manuels@csufresno.edu
Engineering Larry Barnes 85000Help Center
Health Center Kelly O'Boylan 86721Help Center
Health and Human Services Glen Hunt 84202 Please call 84202
Library Kong Lee 85000Help Center
Science and Math Boon Mo 85000Help Center
Social Sciences Chris Cruz 85000 Help Center
Student Affairs Ty Cilluffo 85000Help Center
University High School Desktop Support 85000 Help Center

If you've gone through the normal process for assistance, and the way to get assistance is not working, please contact the ITS ombudsman Filomena Fagundes at 81889.

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