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Campus Tech News:

Thursday, April 24, 2014, 10:42AM

Users are experiencing intermittent bounces when delivering email to Google or Google Apps email addresses. The issue has been identified and we are working with Google to resolve this issue. If you receive one of these bounces, you should try sending the message again as we are seeing more successful deliveries than bounces. We will send out another notice to keep you informed as we work towards resolution.
We appreciate your patience as we work towards a resolution.
Technology Services

Help Center

Zimbra 7 user guide available on this link

The site, in cooperation with Technology Innovations for Learning and Teaching (TILT) offers multiple channels of support and training for our students, faculty and staff to expedite technical support.

We also provide online support via our web based forms found here. Please be sure to contact us if you cannot find a solution on this web site.

Directions for retired faculty and staff email migration click here.

Who do I contact for help if I am a Student?

Please call the Fresno State Student help desk at (559) 278-7000

New students, click here to create your Fresno State email account

Who do I contact for help if I am a faculty or staff?

For centrally supported services, call the help desk at 8-5000, or submit a General Work Order.

If you are unsure who to contact, feel free to contact the help desk, and we will help route your request.

College or DivisionIT Liaison / ContactPhoneSubmit Ticket
Academic Affairs Offices Eileen Schlundt 85000Help Center
Admin Services Brian Beamer 85000Help Center
Advancement Eileen Schlundt 85000 Help Center
Agriculture Lynne Powell 85000Help Center
Arts Humanities David Gaines 85000 Help Center
Athletics Ryan Nelson 88250
Auxiliary Corporations MIS HelpDesk 80820
Business Jeff Solano 85000Help Center
Continuing and Global Education Manuel Serrano 80380
Education Manuel Serrano 80380
Engineering Larry Barnes 85000Help Center
Health Center Kelly O'Boylan 86721Help Center
Health and Human Services Glen Hunt 84202 Please call 84202
Library Kong Lee 85000Help Center
Science and Math Boon Mo 85000Help Center
Social Sciences Chris Datu 88135Help Center
Student Affairs Ty Cilluffo 85000Help Center
University High School Desktop Support 85000 Help Center

If you've gone through the normal process for assistance, and the way to get assistance is not working, please contact the ITS ombudsman Filomena Fagundes at 81889.

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