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Campus Tech News:

Thursday, July 02, 2015, 11:31AM


This weekend, we will migrate campus file services back to the DASD1 file server.
Please save and close all open files and power off your computer before leaving for the July 4th weekend.

Network files will be unavailable from Saturday July 4th at 4 pm until Monday morning July 6 at 7 am. Please plan accordingly.

For Apple Mac users, the address you use to connect to the file server beginning Monday will need to change to point to DASD1 instead of DASD2. If you need assistance, please contact the Help Desk or your IT Liaison. Windows users will not need to make any changes.

Thank you for your patience.

Technology Services

Help Center

The help.fresnostate.edu site, in cooperation with Technology Innovations for Learning and Teaching (TILT), offers multiple channels of support and training for our students, faculty and staff to expedite technical support.

We also provide online support via our web based forms found here. Please be sure to contact us if you cannot find a solution on this web site.

Who do I contact for telephone support?

Help Desk Summer Hours: May 18th to August 7th
(Sat/Sun closed until August 23rd)

Fresno State faculty, staff, and students: (559) 278-5000
Monday - Friday 7:00 AM - 6 PM
Saturday CLOSED
Sunday CLOSED

Who is my technician?

For centrally supported services, call the help desk at 8-5000, or submit a General Work Order.

If you are unsure who to contact, feel free to contact the help desk, and we will help route your request.

Faculty/Staff IT Liaisons List

College or DivisionIT Liaison / ContactPhoneSubmit Ticket
Academic Affairs Offices Eileen Schlundt 85000Help Center
Admin Services Brian Beamer 85000Help Center
Advancement Eileen Schlundt 85000 Help Center
Agriculture Llarehn Wint 85000Help Center
Arts Humanities David Gaines 85000 Help Center
Athletics John Bopp 85000 Help Center
Auxiliary Corporations MIS HelpDesk 80820 assoctech@csufresno.edu
Business Jeff Solano 85000Help Center
Continuing and Global Education Manuel Serrano 80380 manuels@csufresno.edu
Education Manuel Serrano 80380 manuels@csufresno.edu
Engineering Larry Barnes 85000Help Center
Health Center Kelly O'Boylan 86721Help Center
Health and Human Services Glen Hunt 84202 Please call 84202
Library Kong Lee 85000Help Center
Science and Math Boon Mo 85000Help Center
Social Sciences Chris Cruz 85000 Help Center
Student Affairs Ty Cilluffo 85000Help Center
University High School Desktop Support 85000 Help Center

If you've gone through the normal process for assistance, and the way to get assistance is not working, please contact the ITS ombudsman Filomena Fagundes at 81889.

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