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Current Issues:

Tuesday, April 22, 2014, 4:17PM

On Tuesday, April 22, 2014, the Fresno State voicemail system will undergo an equipment and system software upgrade. The voicemail system will be unavailable at times beginning at 10 p.m. on April 22 and will be ready for regular use by 7 a.m. on Wednesday, April 23, 2014.

During the upgrade, users will not be able to retrieve or leave voicemail messages and phones will not roll over to voicemail. For campus offices that use an automated menu of choices, callers will not be presented with these options. Existing and saved messages will be preserved and unread messages will remain unread. When the upgrade is complete, users will not need to re-record voicemail greetings, or make any changes to current voicemail settings.

During the upgrade the campus phone system will remain available for incoming and outgoing calls including calls to 911.

If users experience any voicemail problems after the upgrade is complete, they are encouraged to report issues to the Help Desk at 559.278.5000.

Technology Services

Acceptable Browsers for Fresno State Services

BizFlow

 
  • IE 10
  • Fireox 24 ESR
  • Safari 5
  • Chrome (Untested)
  • No support for mobile device web browsers

Blackboard LMS

 
  • IE 9

  • Firefox 24 ESR

  • Safari 5

  • Chrome (Untested)

  • Browser and Plug-in (http://blackboard.csufresno.edu/bb/browsers.shtml)
  • JRE 7 is now supported for the Bb 9.1 SP9
  • Mobile devices should use Blackboard App
  • Internet Explorer 8 and Internet Explorer 9 are tested in Standards Mode.
    • Some known issues can be resolved by using Compatibility Mode (emulates IE 7 behavior).

Citrix

 
  • IE 10
  • Firefox 24 ESR
  • Safari (Untested)
  • Chrome (Untested)
  • Must have Citrix Plug-In.
  • No support for mobile device web browsers
  • Firefox: Options > Applications > ICA, must set Action for Content Type
    • Citrix ICA Client to Use Citrix Remote Application Runtime and not Use Citrix ICA Client (in Firefox)

My Fresno State [PeopleSoft]

 
  • IE 10
  • Firefox 24 ESR
  • Safari 6
  • Chrome (Untested)
  • If user reports issues with Firefox, try Internet Explorer or Safari
  • No support for mobile device web browsers
  • IE10 autosuggest box may not close after selection.
    • Workaround is to tap or click any page control to remove focus from the search field.

Zimbra

 
  • IE 8

  • Firefox 24 ESR

  • Safari 5

  • Chrome (Untested)
  • Service Desk to send ticket to Service Manager for all reported issues