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Tuesday, February 03, 2015, 9:03AM

Fresno State Faculty and Staff,

Beginning Monday Evening, February 2, Technology Services staff will be upgrading the software for all campus telephones. This maintenance is intended to correct the dial tone problem we have been experiencing. Updates will occur between 10 pm and 7 am and will be completed on all campus phones on or before Friday, February 6.

Please be aware that:
Beginning Monday afternoon, any phone that is unplugged and then reconnected to the network will automatically have its software upgraded. Should you need to unplug your phone to reestablish dial tone, please wait for the upgrade to complete (approx. 5 min) and do not unplug your phone again during that process.
Call logs stored in each phone will be cleared during the upgrade.
If you need emergency service and your campus phone does not have dial tone, please use your cell phone to cal 911. Please contact the Help Desk at 278.5000 if you have any problems or questions.

Thank you, Technology Services

Acceptable Browsers for Fresno State Services

BizFlow

 
  • IE 10
  • Fireox 24 ESR
  • Safari 5
  • Chrome (Untested)
  • No support for mobile device web browsers

Blackboard LMS

 
  • IE 9

  • Firefox 24 ESR

  • Safari 5

  • Chrome (Untested)

  • Browser and Plug-in (http://blackboard.csufresno.edu/bb/browsers.shtml)
  • JRE 7 is now supported for the Bb 9.1 SP9
  • Mobile devices should use Blackboard App
  • Internet Explorer 8 and Internet Explorer 9 are tested in Standards Mode.
    • Some known issues can be resolved by using Compatibility Mode (emulates IE 7 behavior).

Citrix

 
  • IE 10
  • Firefox 24 ESR
  • Safari (Untested)
  • Chrome (Untested)
  • Must have Citrix Plug-In.
  • No support for mobile device web browsers
  • Firefox: Options > Applications > ICA, must set Action for Content Type
    • Citrix ICA Client to Use Citrix Remote Application Runtime and not Use Citrix ICA Client (in Firefox)

My Fresno State [PeopleSoft]

 
  • IE 10
  • Firefox 24 ESR
  • Safari 6
  • Chrome (Untested)
  • If user reports issues with Firefox, try Internet Explorer or Safari
  • No support for mobile device web browsers
  • IE10 autosuggest box may not close after selection.
    • Workaround is to tap or click any page control to remove focus from the search field.

Zimbra

 
  • IE 8

  • Firefox 24 ESR

  • Safari 5

  • Chrome (Untested)
  • Service Desk to send ticket to Service Manager for all reported issues